FabFlow (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and their data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the FabFlow MRP platform at fabflowpro.com and related services (collectively, the “Service”).
1. Information We Collect
We collect information that you provide directly to us when you create an account, configure your shop settings, or contact support:
- Account Information: Name, email address, company name, phone number, and billing details.
- Shop Data: Work orders, quotes, material inventory, customer lists, part specifications, time-clock records, and quality documents you enter into the platform.
- Usage Data: Log data, IP addresses, browser type, pages visited, and feature usage patterns collected automatically when you interact with the Service.
- Support Communications: Messages, attachments, and any information you share when contacting our support team.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the FabFlow platform and its features.
- Process your subscriptions and send transactional communications.
- Respond to support requests and troubleshoot issues.
- Send product updates, security alerts, and administrative messages.
- Analyze usage patterns to enhance the user experience and develop new features.
- Comply with legal obligations and enforce our Terms of Service.
We do not sell your shop data or use it for advertising purposes. Your fabrication data belongs to you.
3. Data Sharing and Disclosure
We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating the platform (cloud hosting, payment processing, email delivery) under strict confidentiality agreements.
- Legal Compliance: If required by law, subpoena, or governmental request, or to protect the rights and safety of FabFlow, our customers, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures including encryption at rest and in transit (TLS 1.3, AES-256), role-based access controls, multi-factor authentication, and continuous security monitoring. For full details, see our Security page. While we strive to protect your data, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your shop data for as long as your account remains active. Upon account termination, we will retain your data for 30 days (during which you may request a full export), after which it is securely deleted from our active systems. Backups may retain data for up to 90 additional days before being purged.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your data. You may also have the right to restrict or object to certain processing activities. To exercise these rights, contact us at privacy@fabflowpro.com. We will respond within 30 days.
7. Cookies
FabFlow uses essential cookies required for the platform to function (authentication, session management, and security). We may also use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on the platform before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, reach out to us at privacy@fabflowpro.com or through our Help Center.